FacetScore is a real-time reflection of how your business is regarded by your customers. It captures the sentiment of your customers and the tone of your reviews, and provides a score that you can use to improve your business.
Learn moreThese three sources of data are the primary way you can learn about how your customers view your business. They are a valuable source of information, but keeping everything spread out across multiple sources can be difficult to manage.
We bring all this information together, and using our cutting edge AI technology, we provide you with a single, real-time score that measures your business's reputation.
We understand that different industries have different standards and expectations. That's why we've built industry specific weighting into our models and scoring system that that allow us to more accurately reflect the sentiment and expectations of your customers.
Using the information we have gathered and infered from your data, we can generate a score that reflects how your business is regarded by your customers.
Your FacetScore is on a 0 — 100 scale. It is further broken down into Facets, which reflect either industry specific metrics, or general customer service points depending on your business type.
Facets are specific metrics that we have identified as being important to your business. They vary depending on your industry, but generally relate to customer service, product quality, and pricing. Facets are a great way to understand how your business is performing, and how you can improve. They are rated individually as Positive, Neutral, or Negative. Giving you a clear indication of what is working well, and what needs attention.
Facets and the FacetScore update in real-time as new data is gathered. This means you can see how your business is performing in real-time, and take action to improve it.
Our free trial includes 7 days of access to FacetScore, with no credit card required.